Return FAQ’s

What is our return policy?

We hope you love what you ordered, but in case you don’t, you can return your purchase if:
1.Product is not the right size.(You don't  choose wrong size)

2.Product is damaged or defective.

3.Product is not as described. 

4.Receive wrong or lesser item.

5.Over estimated to arrive time.(Standard shipping can not guarantee shipping time )

Note :

1. We don't offer Free Return Shipping,  Returns shipping cost is buyer duty.

2. you must sumbit a returns request to us within 30 days after your receive pacakge.

3. Items should be unworn, unwashed, undamaged, or unaltered to be eligible for returns/exchanges.

4. we only refund total price of wrong or lesser items price. 

5. if you would keep this order, we can give refund 10%-30% of wrong items 's price.

6. If you are not satisfied with non above reason, or purchased wrongly , we can not accpet your request of returns or refund , if you still submit this request of returns or refund and return back item, we don't sign and receive your returns package.

7. if you submit a dispute on credit card or paypal to ask a returns or refund if you don't communicate with us  , we will not repsond any message for you.

How long do I have to make a return?

All items must be returned according to the instructions below within 30 days.

What are my refund options?

Purchases that are returned according to this policy will receive refund of the items price.

When will I receive my refund?

Returns will be processed within 1-2 weeks of the date after we receive your returned item.

Return Shipping Instructions

You can send your purchase back to us, at your expense. Once we receive your package, we will promptly process your return according to our policy.
You will be responsible for paying for your own shipping costs for returning your item.

Return Instructions

Please contact us at sales@Pajamasbuy.com to initiate a return. 
Include your proof of purchase or order number,products wrong or damaged,as well as the reason for your return request. 

Packing:
To be eligible for a return, your item must be unused,unwear,unwashed,and in the same condition that you received it. It must also be in the original 
Refunds:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. 
We will also notify you of the approval or rejection of your refund.If your return request is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a few days.

Paypal account refunds: Up to 48 hours
Credit card refunds: Between 7-14 business days


Late or missing refunds 
If you haven’t received a refund yet, please first check with your bank or credit card company. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sales@pajamasbuy.com.


Shipping 
To return your product, please contact us get returns shipping address (It maybe at warehouse of United States or China ).
Please do not send your purchase back to the manufacturer.

If you are shipping an item over $35, please consider using a trackable shipping service or
purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Cancellation Policy:

Please kindly note that as long as your “customized order “ hasn't been shipped , we will only refund you total shipping cost (product cost can not been refund). if they are shipped, we are sorry that we won't accept order cancellation.
A. For Order cancellation within 24 hours and the order status shows “awaiting fulfillment”, we will refund 80% of the total price. (20% of the cost refers to the advertising and promotion expenses, order processing labor costs, raw material preparation costs and other miscellaneous cost.)

B. For Order cancellation after 24 hours ,and the order states shows “awaiting fulfillment”, within the processing time,we will refund 50% of the total price (After 24 hours, the factory has already begun to make your item, and related products materials have been purchased, and the workers related to the production has done preparatory work, or that we have purchased the product which can not be returned to the suppliers).

C. For Order cancellation after 24 hours ,and the order states shows “awaiting fulfillment”, exceed the processing time,we will refund you 70% of the total price.

D. If the order status shows “shipped”, we are sorry that we could not accept any order cancellation.

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